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Norte Hamburg

Your specialist DMC for Hamburg and Northern Germany.

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Privacy PolicyImpressum

We process personal data in accordance with the EU General Data Protection Regulation (GDPR).

Privacy Policy

Last updated: 24 March 2026

1. Who we are

Norte Hamburg (Ramiro Fernandez and Kalvin Brookes, Wiesingerweg 38, 20253 Hamburg, Germany) operates nortehamburg.com. We are the data controller for personal data processed through this website.

Contact for data protection matters: info@nortehamburg.com · Norte Hamburg, Wiesingerweg 38, 20253 Hamburg, Germany

2. What data we collect and why

2.1 Proposal and enquiry forms

When you submit a proposal request or trade enquiry, we collect your name, company name, email address, phone number (optional), and the content of your enquiry.

Legal basis: Art. 6(1)(b) GDPR — pre-contractual measures at your request; Art. 6(1)(f) GDPR — our legitimate interest in responding to business enquiries.

Retention: up to 3 years from the date of last contact or for the duration of any resulting business relationship, then permanently deleted.

2.2 Server and access logs

Our hosting provider Vercel, Inc. (340 Pine Street, Suite 1600, San Francisco, CA 94104, USA) records access logs including IP address, browser type, pages visited, and timestamps under a Data Processing Agreement. Retention: 30 days. Vercel privacy policy

Legal basis: Art. 6(1)(f) GDPR — legitimate interest in website security and performance.

2.3 Email communications

Emails are processed by Postmark (Wildbit LLC, 225 Chestnut St, Philadelphia, PA 19106, USA) under a Data Processing Agreement. Message content and metadata are retained for 45 days. Postmark privacy policy

Legal basis: Art. 6(1)(b) GDPR.

2.4 AI-assisted enquiry processing

Enquiry content may be processed by an AI language model (OpenAI, LLC, 3180 18th Street, San Francisco, CA 94110, USA) solely to assist in generating a relevant proposal response. Your data is not used to train OpenAI's models. OpenAI acts as our data processor under a Data Processing Agreement. OpenAI privacy policy

Legal basis: Art. 6(1)(f) GDPR — legitimate interest in providing timely responses to business enquiries.

2.5 Cookie consent management

We use Cookiebot, a consent management platform operated by Usercentrics A/S (Havnegade 39, 1058 Copenhagen, Denmark), to manage cookie consent on this website. Cookiebot sets a cookie named CookieConsent to record your preferences. This cookie is strictly necessary to remember your choice and does not itself require prior consent. No analytics or marketing cookies are set before you consent via the banner. Cookiebot privacy policy

Legal basis: Art. 6(1)(c) GDPR — compliance with a legal obligation (GDPR consent requirement); Art. 6(1)(f) GDPR — legitimate interest in documenting consent.

2.6 Analytics — Google Analytics 4

With your consent, this website uses Google Analytics 4 (GA4), provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). GA4 collects anonymised data about how visitors use this site — pages visited, session duration, and referral source — to help us improve content and measure the effectiveness of our marketing.

GA4 operates under Google Consent Mode v2: all tracking is set to “denied” by default. Cookies are only set and data collected after you click “Allow selection” or “Allow all” in the consent banner and enable the “Statistics” category. You can withdraw consent at any time by clicking the Cookiebot icon at the bottom of the page.

Cookies set: _ga (2 years), _ga_8VQVC7Q2SY (2 years).

Data is transferred to Google LLC (USA) under Standard Contractual Clauses. Google privacy policy

Legal basis: Art. 6(1)(a) GDPR — your explicit consent.

3. Data transfers outside the EEA

Vercel, Postmark, and OpenAI are US-based companies. All transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission.

4. Your rights

Under GDPR you have the right to: access your data (Art. 15); correct inaccurate data (Art. 16); request deletion (Art. 17); restrict processing (Art. 18); receive your data in a portable format (Art. 20); and object to processing based on legitimate interests (Art. 21). Contact us at info@nortehamburg.com. We respond within 30 days.

5. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority. The competent authority for Hamburg is:

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit

Ludwig-Erhard-Str. 22, 7. OG, 20459 Hamburg

Tel: +49 40 428 54 4040

mailbox@datenschutz.hamburg.de